Warranty & Returns Policy

At WinRider, we are committed to delivering high-quality electric bikes and accessories designed for performance, durability, and reliability. This policy outlines the terms of our warranty coverage and returns & refunds conditions to ensure full transparency and customer satisfaction.

Our warranty covers manufacturing defects in materials or workmanship under normal use, including:

• Frame
• Motor
• Battery
• Electrical components
• Assembly defects

If a defect is confirmed, WinRider will, at its discretion: repair the product, replace defective parts, or offer an appropriate solution.

Exact warranty details are specified on each product page. Warranty starts from the date of purchase.

• Normal wear and tear (brake pads, tires, chain, etc.)
• Misuse, negligence, or improper handling
• Water damage or exposure to extreme conditions
• Accidents or external damage
• Unauthorized modifications or repairs
• Improper maintenance

1. Contact Us — Reach our support team at contact@winrider.ae or via WhatsApp.
2. Diagnosis — We may request photos, videos, or additional details to assess the issue.
3. Resolution — Depending on the case: repair, replacement part shipment, or product replacement (if applicable).

• Customers may be required to bring or ship the product
• Pickup service may be available (optional & chargeable)
• Repair timelines vary depending on the issue and parts availability

• Original invoice is required
• Warranty applies only under normal usage conditions
• Warranty is not extended after repair or replacement
• Repairs must be performed by authorized technicians

Battery warranty applies only if:

• The original charger is used
• Proper charging practices are followed
• The battery is not exposed to extreme temperatures or misuse

Refunds are accepted only for accessories returned within 15 days from the date of purchase, provided that:

• The item is unused
• The item is unopened
• The item is in its original packaging
• The original invoice or order confirmation is provided

• Opened accessories
• Used items
• Electric bikes or bicycles
• Batteries
• Customized or special-order products
• Items damaged due to misuse

All returned items are subject to inspection. WinRider reserves the right to approve or reject a refund based on the product condition.

• Approved refunds will be processed via the original payment method
• Processing time may vary depending on payment providers

• Customers are responsible for securely packaging returned items
• Shipping fees (if applicable) are non-refundable
• WinRider is not responsible for damage during return shipping if improperly packaged

Need Assistance?

Our support team is here to help.